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FAQS

How Can We Assist?

WHAT ARE THE PAYMENT OPTIONS?

We accept most major credit cards, PayPal and AfterPay

WHAT IS YOUR RETURN POLICY?

We do not offer returns or refunds due to the nature of the product.  However, every item shipped is insured and you receive a copy of the tracking number.

PRIVACY POLICY

Duke’s Mystery Packs Privacy Policy



We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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The Cookies Used:

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Cookie NamePurposeDurationCookie Type

XSRF-TOKENUsed for security reasonsSessionEssential

HsUsed for security reasonsSessionEssential

svSessionUsed in connection with user login12 monthsEssential

SSR-cachingUsed to indicate the system from which the site was rendered1 minuteEssential

_wixCIDXUsed for system monitoring/debugging3 monthsEssential

_wix_browser_sessUsed for system monitoring/debuggingsessionEssential

consent-policyUsed for cookie banner parameters12 monthsEssential

smSessionUsed to identify logged in site membersSessionEssential

TS*Used for security and anti-fraud reasonsSessionEssential

bSessionUsed for system effectiveness measurement30 minutesEssential

fedops.logger.XUsed for stability/effectiveness measurement12 monthsEssential

wixLanguageUsed on multilingual websites to save user language preference12 monthsFunctional

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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